Returns
Return policy
1. Authorization first
Email support@palmpointgear.com to request return authorization and instructions within 30 days after delivery. A return is not accepted until it has been authorized, and returns sent without authorization may be refused.
2. Change-of-mind returns
Discretionary or change-of-mind returns are eligible if unused, unworn, unaltered, and in their original packaging. Accepted returns get a full refund of the item price, with no restocking fee. The buyer is responsible for return shipping and should use a trackable service.
3. Damaged, defective, or wrong items
Contact support promptly if an item arrives damaged, defective, or is the wrong item. Those issues are handled separately from discretionary returns. The discretionary-return rules do not limit remedies required for seller error or rights that cannot legally be waived.
4. Refunds
Authorized items must meet the eligibility requirements above when received and inspected. Approved refunds go back to the original payment method through Stripe.